Privacy statement: Account registration e-Desk

Last updated: 26 August 2025

Notification of processing of personal data

Port of Antwerp-Bruges (as specified and hereinafter referred to as “POAB”, “we” or “us”) attaches great importance to the protection of personal data. Personal Data are all the information about an identified or identifiable natural person (hereinafter "data subject", "you", or "your"). POAB will protect your personal data at all times in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter the “General Data Protection Regulation” or “GDPR”), including any national or international legislation implementing or replacing the GDPR (hereinafter collectively referred to as the “Applicable Privacy Legislation”) that is applicable now or that may apply in the future.

 

This notice on the processing of your personal data (hereinafter "privacy notice") was drawn up to clearly inform you about the processing of your personal data and your rights as a data subject. Please therefore read this document carefully and if you have any questions, please contact us using the contact details in Section 9 below.

1. Application of this statement

This privacy statement applies to users of e-Desk, namely declarants (i.e. customs agents, including freight forwarders, shipping agents, exporters, transport operators, shippers, etc.) of an export or transit of containers, vehicles or ferry units.

2. Data Controller

The data controller for the processing of data in this regard is Port of Antwerp-Bruges NV (“POAB”), Zaha Hadidplein 1, 2030 Antwerp, enterprise number 0248.399.380. 

 

The Data Protection Officers of POAB can be contacted at dpo@portofantwerpbruges.com.

3. Overview of the processing (personal data, purpose and legal basis)

PurposePersonal dataLegal basis
The management of user access to e-Desk

Simple personal data concerning the user themselves:

- Name

- Work address

- Work telephone number

- Work email address

The need to uphold the general interest of POAB, namely the smooth and efficient operation of port activities in general, as well as for security reasons (Port Decree).
Use of the application

Load data provided by the user: 

- Container number 

- VIN number or ferry unit number 

- MRN number

- Exit customs office

The need to uphold the general interest of POAB, namely the smooth and efficient operation of port activities in general, as well as for security reasons (Port Decree).
Enable the terminal operator to relay status information about the shipment to the declarant

Simple personal data concerning the user themselves:

- Name

- Work address

- Work telephone number

- Work email address

 

Load data provided by the user: 

- Container number 

- VIN number or ferry unit number 

- MRN number

- Exit customs office

The need to uphold the general interest of POAB, namely the smooth and efficient operation of port activities in general, as well as for security reasons (Port Decree).
Electronic data exchange in the context of exports and transit

Simple personal data concerning the user themselves:

- Name

- Work address

- Work telephone number

- Work email address

 

Load data provided by the user: 

- Container number 

- VIN number or ferry unit number 

- MRN number

- Exit customs office

The need to uphold the general interest of POAB, namely the smooth and efficient operation of port activities in general, as well as for security reasons (Port Decree).
Forwarding information to third parties who provide additional services on the e-Desk platform

Simple personal data concerning the user themselves:

- Name

- Work address

- Work telephone number

- Work email address

 

Other information entered by the data subject

The need to uphold the general interest of POAB, namely the smooth and efficient operation of port activities in general, as well as for security reasons (Port Decree).
Enabling POAB and the administrators of e-Desk to contact and invoice the user;

Simple personal data concerning the user themselves:

- Name

- Work address

- Work telephone number

- Work email address

The need to uphold the general interest of POAB, namely the smooth and efficient operation of port activities in general, as well as for security reasons (Port Decree).
Keeping users informed about changes to e-Desk, as well as any new applications or platform updates that may be relevant to them;

Simple personal data concerning the user themselves:

- Name

- Work address

- Work telephone number

- Work email address

The need to uphold the general interest of POAB, namely the smooth and efficient operation of port activities in general, as well as for security reasons (Port Decree).
To enable the user to contact the main user of the company to which they belong.

Simple personal data concerning the user themselves:

- Name

- Work address

- Work telephone number

- Work email address

The need to uphold the general interest of POAB, namely the smooth and efficient operation of port activities in general, as well as for security reasons (Port Decree).
Use for statistical purposes

Simple personal data concerning the user themselves:

- Name

- Work address

- Work telephone number

- Work email address

 

Load data provided by the user: 

- Container number

- VIN number or ferry unit number

- MRN number

- Exit customs office

 

For this purpose, personal data is anonymised and aggregated before statistics are compiled.

Justified interest

Under no circumstances shall POAB collect special categories of personal data, such as data concerning race, political opinions, health, religious and other beliefs and sexual orientation. 

4. Source of personal data

POAB shall only process the personal data that it obtains directly from you.

5. Receivers

Your personal data may be transferred to application managers of the applications to which the user has access, to the administrator of the application and to the main users belonging to the user's company.

 

The declarations and all communicated data are transmitted to the terminal manager.

 

The e-Desk platform also enables electronic data to be exchanged with and by customs authorities, port authorities and shipping agents in the context of export and transit.

 

Other users only have access to the data they have sent themselves or that is of specific interest to them.

6. International transfer

Your personal data will not be transferred outside the European Economic Area (EEA).

7. Retention period

POAB will retain your personal data for a period of five years. For more information, you can always contact dpo@portofantwerpbruges.com. 

8. Your rights as a Data Subject

In accordance with the Applicable Privacy Legislation, you may exercise the following rights (if and to the extent applicable):

  • You can request access to and receive a copy of any personal data we have processed concerning you.
  • You can also request that your personal data that is incorrect or incomplete be corrected or completed.
  • You can request that your personal data be deleted.
  • You can object to the processing of your personal data, request that we restrict the processing of your personal data or request the portability of your personal data.

 

You can exercise these rights by sending an e-mail to the following e-mail address: dpo@portofantwerpbruges.com. We will handle your request in accordance with the Applicable Privacy Legislation.

 

Finally, there is also a right to lodge a complaint with the supervisory authority, i.e. the Data Protection Authority.

 

 

Data Protection Authority
Rue de la Presse 35, B-1000 Brussels

+32 (0)2 274 48 00
+32 (0)2 274 48 35
contact@apd-gba.be

11. Updates to this Privacy Statement

We may update this Privacy Statement from time to time to comply with business, legal or technical developments. When we update our Privacy Statement, we will take appropriate measures to inform you, depending on the significance of the changes and the legal requirements in this regard.